Refund & Return Policy

At AquaFlow, We want You to be fully satisfied with Your purchase. This Refund & Return Policy explains how returns, replacements, and refunds work for Products purchased through https://aquaflowshop.in.

Return Eligibility

You may request a return if:

• The Product received is damaged, defective, or not working as described.
• You received the wrong Product or an incomplete Order.
• You wish to cancel before the Order has been dispatched.

To be eligible for a return, please contact Us within the return window communicated to You at the time of purchase or delivery, with the Product in its original packaging along with proof of purchase.

Non-Returnable Situations

Returns may not be accepted where:

• The Product has been installed, used, or damaged due to misuse or incorrect installation.
• The return request is made after the applicable return window has closed.
• The original packaging, accessories, or components are missing.

How to Request a Return

To initiate a return, contact Our team by email or phone with Your Order details and a description (and photos, where possible) of the issue. Our team will review Your request and confirm the next steps, which may include arranging a reverse pickup or asking You to ship the Product back to Us.

Refunds

Once Your returned Product is received and inspected, We will notify You of the approval or rejection of Your refund. If approved, Your refund will be processed within a reasonable number of business days, using the following method:

• For online payments: refunded to the original payment method used at checkout.
• For Cash on Delivery (COD) orders: refunded via bank transfer to an account You provide.

Please note that shipping charges, where applicable, are generally non-refundable unless the return is due to Our error (wrong or defective Product).

Replacements

If Your Product arrived damaged or defective, We may offer a replacement instead of a refund, at Our discretion or Your preference, subject to Product availability.

Order Cancellations

You may cancel Your Order free of charge before it has been dispatched by contacting Us as soon as possible after placing the Order. Once an Order has been dispatched, it can no longer be cancelled and will need to follow the standard return process upon delivery.

Delayed or Missing Refunds

If You haven't received a refund within the expected timeframe, please first check Your bank account again, then contact Your card issuer or bank, as processing times can vary. If You've done this and still have not received Your refund, please contact Us.

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