This Shipping & Delivery Policy explains how We process, dispatch, and deliver Orders placed through https://aquaflowshop.in.
Once You place an Order, Our team will call You to confirm the details before it is processed for dispatch. Orders are typically processed within 1-2 business days of confirmation, excluding Sundays and public holidays.
We currently ship across India. Delivery to certain remote or restricted PIN codes may not be available, or may take additional time — Our team will inform You if Your location falls outside Our standard delivery network.
Estimated delivery time is generally 5-9 business days from the date of dispatch, depending on Your location. Delivery timelines are estimates only and may be affected by factors outside Our control, including courier delays, weather conditions, regional restrictions, or high order volumes during sale periods.
Shipping is currently offered free of charge on all Orders placed through the Service, unless stated otherwise at checkout or during Your confirmation call.
Once Your Order is dispatched, You will be notified via SMS, WhatsApp, or call with tracking details where available. If You do not receive tracking information within the expected dispatch window, please contact Us.
Our courier partners will generally attempt delivery multiple times. If delivery fails due to an incorrect address, unavailability, or refusal to accept the Order, the Product may be returned to Us, and additional charges may apply for re-shipping.
If Your Product arrives visibly damaged, please do not accept the delivery, or record it with photos/video immediately upon opening and contact Us within 24-48 hours so We can arrange a replacement or resolve the issue as per Our Refund & Return Policy.
If You need to update Your delivery address after placing an Order, please contact Us as soon as possible. Address changes cannot be guaranteed once the Order has already been dispatched.
For any questions about shipping or delivery, You can contact us by email: [email protected]