These Terms and Conditions ("Terms") govern Your use of the AquaFlow website at https://aquaflowshop.in (the "Service") operated by AquaFlow ("the Company", "We", "Us", "Our").
By accessing or using the Service, You agree to be bound by these Terms. If You disagree with any part of these Terms, You may not access the Service.
Words with capitalized initial letters have meanings defined under the following conditions, regardless of whether they appear in singular or plural.
You agree to use the Service only for lawful purposes and in a way that does not infringe the rights of, restrict or inhibit anyone else's use of the Service. Prohibited behavior includes harassing or causing distress to any other user, transmitting obscene or offensive content, or disrupting the normal flow of dialogue within the Service.
You must be at least 18 years of age, or have the involvement of a parent or guardian, to place an Order through the Service.
We make every effort to display our Products and their prices as accurately as possible. However, We do not warrant that product descriptions, pricing, or other content on the Service is accurate, complete, reliable, current, or error-free.
All prices are listed in Indian Rupees (₹) and are subject to change without prior notice. Promotional offers and discounts (including any "% OFF" pricing shown on the Service) are valid for the period specified and may be withdrawn or modified at Our discretion.
We reserve the right to limit the quantities of any Products that We offer, and to discontinue any Product at any time.
When You place an Order through the Service, You are making an offer to purchase the Product(s) selected, subject to these Terms. We reserve the right to accept or decline Your Order for any reason, including but not limited to Product availability, errors in pricing or product information, or suspected fraudulent activity.
Where Cash on Delivery (COD) is offered, payment is due at the time of delivery. Where online payment is offered, You agree to provide current, complete and accurate purchase and account information for all purchases made through the Service.
Order confirmation is subject to a verification call from Our team. An Order is not considered final until confirmed by Us.
We aim to dispatch and deliver Orders within the timeframe communicated at the time of purchase or confirmation call. Delivery timelines are estimates only and may vary due to courier delays, weather, regional restrictions, or other circumstances beyond Our control.
Risk of loss and title for Products purchased pass to You upon Our delivery to the courier or delivery partner.
If You are not satisfied with Your Product, please contact Us within the return window communicated to You at the time of purchase. Products must be returned in their original condition and packaging to be eligible for a return or refund.
Refunds, where applicable, will be processed to the original method of payment (or, for COD orders, via bank transfer) within a reasonable time after We receive and inspect the returned Product.
We reserve the right to refuse a return or refund if the Product shows signs of misuse, damage not caused by Us, or if the request falls outside the applicable return window.
Our Products are intended to be installed and used as per the instructions provided at the time of purchase or delivery. We are not responsible for damage, malfunction, or reduced performance resulting from incorrect installation, misuse, or use outside of the intended purpose.
Any performance claims regarding scale reduction or water quality improvement are based on general product design and may vary depending on local water conditions, tank type, and usage.
The Service and its original content (excluding content provided by You), features, and functionality are and will remain the exclusive property of the Company and its licensors. Our trademarks and trade dress may not be used in connection with any product or service without Our prior written consent.
If You submit reviews, testimonials, photos, or other content to Us (including via WhatsApp or other channels), You grant Us a non-exclusive, royalty-free right to use, reproduce, and display that content on the Service and in Our marketing materials, unless You request otherwise.
To the maximum extent permitted by applicable law, in no event shall the Company, its directors, employees, or affiliates be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to Your use of the Service or Products, even if We have been advised of the possibility of such damages.
Our total liability to You for any claim arising from these Terms or Your use of the Service shall not exceed the amount You paid for the relevant Product.
Our Service may contain links to third-party websites or services that are not owned or controlled by Us. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services.
These Terms shall be governed and construed in accordance with the laws of India, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of India.
We reserve the right, at Our sole discretion, to modify or replace these Terms at any time. If a revision is material, We will make reasonable efforts to notify You prior to any new terms taking effect and update the "Last updated" date at the top of this page.
By continuing to access or use Our Service after any revisions become effective, You agree to be bound by the revised Terms.
If you have any questions about these Terms and Conditions, You can contact us by email: [email protected]